Optical and health retailer to reimagine the customer experience and drive future growth
The new strategic agreement builds on an existing relationship between the two organisations and calls for Accenture, working closely with Microsoft, to modernise Specsavers’ legacy IT architecture with cloud, intelligent automation and security solutions. This will drive service improvements and increase automation to reduce IT incidents and lower the total cost of IT ownership through systems consolidation. It will also strengthen security and compliance to rapidly adapt to changing cyber defence, data and privacy needs. Modernising its IT infrastructure will enable Specsavers to respond to business change with greater speed and agility, providing improved resilience as it recovers from the pandemic and expands its services.
“Delivering a first-class experience to our customers, store partners and colleagues is at the heart of everything we do,” said Adrian Thompson, global CIO of Specsavers. “By building on our long-standing relationship with Accenture, we can further benefit from the power of its technology capabilities and expertise to drive efficiencies across our business, deliver an improved experience and seize new opportunities for growth”.
“The pandemic has created more change than we’ve seen in a generation and highlighted how cutting-edge technology is vital to business resilience,” said Ashish Goel, Accenture’s Health lead in the U.K. “It has also placed greater importance on personal wellness. As such, for health retailers, customer experience has never been more important. Harnessing the power of cloud, intelligent automation and enhanced security will allow us to support Specsavers on its digital journey, empower its store partners and colleagues to deliver seamless customer experiences and boost business agility in response to change - improving how customers are served as a result.”
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Specsavers Optical Group Ltd is an optical and hearing care retail chain, operating globally, which offers optical and audiology services, along with eyeglasses, contact lenses and hearing aids.
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